PMMY Group Sdn Bhd ("Physiomobile", "we", "us", or "our") is committed to protecting the privacy and personal data of individuals who interact with our corporate wellness inquiry forms, landing pages, and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
When you submit the Physiomobile Elite Corporate Inquiry Form, we may collect the following categories of personal data:
A. Contact & Identity Information
- First name and last name
- Work email address
- Phone number / WhatsApp number
- Job title and designation
B. Organisational Information
- Company name and industry sector
- Company state / location in Malaysia
- Company office address
- Number of employees
C. Programme & Business Information
- Corporate wellness programmes of interest selected in the form
- Estimated annual wellness budget (optional)
- Preferred programme start timeline
- Marketing source (how you found us)
- Additional notes or context you provide voluntarily
D. Technical Information (website visitors)
- IP address and browser type
- Pages visited and time spent on our site
- Referral URLs and session identifiers
We use the personal data you provide for the following purposes:
- Primary purpose: To respond to your corporate inquiry and prepare a tailored programme proposal for your organisation.
- Service delivery: To schedule a free site assessment or consultation visit to your premises.
- Communication: To send you the programme proposal, pricing, and relevant documentation via email or WhatsApp.
- Follow-up: To follow up on your inquiry and keep you informed of relevant Physiomobile Elite services.
- Service improvement: To understand which corporate programmes are most in demand and improve our offerings.
- Legal compliance: To comply with legal and regulatory requirements applicable in Malaysia.
- Marketing (with consent only): To send relevant Physiomobile news, programme updates, and wellness tips. You may opt out at any time.
Under the Personal Data Protection Act 2010 (PDPA) Malaysia, we process your personal data on the following grounds:
| Legal Basis | How It Applies to Us |
|---|---|
| Consent | You voluntarily submit the inquiry form and tick the privacy consent checkbox. |
| Contractual necessity | Processing is necessary to respond to your inquiry and deliver the requested service. |
| Legitimate interests | We have a legitimate business interest in responding to corporate wellness enquiries and improving our services. |
| Legal obligation | Where required to comply with Malaysian law or regulatory requirements. |
We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:
- Internal staff: Our physiotherapists, business development consultants, and corporate wellness coordinators who need access to prepare and deliver your proposal.
- Service providers: Trusted technology platforms we use to operate our services — including email platforms, CRM software, and scheduling tools. These processors are bound by data protection agreements.
- Google (if applicable): If you submit the inquiry form on a page powered by Google Forms, your data may pass through Google's servers. Google's Privacy Policy applies to that data transfer.
- Legal requirements: Where required by Malaysian law, court order, or regulatory authority.
- Business transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred to the successor entity under equivalent privacy protections.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
| Data Type | Retention Period |
|---|---|
| Inquiry form submissions (active prospects) | 24 months from date of submission |
| Converted clients (subscribed to a programme) | Duration of contract + 5 years |
| Non-converted inquiries | 12 months, then securely deleted |
| Email marketing consent records | Until consent is withdrawn + 1 year |
| Technical / website analytics data | 13 months (rolling) |
When data is no longer required, it is securely deleted or anonymised in a manner that prevents re-identification.
As a data subject under the Personal Data Protection Act 2010 (Malaysia), you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request corrections to any inaccurate or incomplete personal data.
- Right to Withdraw Consent: Withdraw your consent to direct marketing at any time, without affecting prior lawful processing.
- Right to Restrict Processing: Request that we limit or stop processing your personal data in certain circumstances.
- Right to Erasure: Request deletion of your personal data where it is no longer necessary, subject to any legal obligations.
We implement appropriate technical and organisational measures to protect your personal data:
- Encrypted email transmission (TLS/SSL) for all electronic communications
- Access controls limiting personal data to authorised personnel only
- Secure cloud-based CRM and storage with password protection and two-factor authentication
- Regular staff training on data protection and privacy best practices
- Secure deletion procedures when data retention periods expire
If you visit www.physiomobile.com or any Physiomobile landing page, we may use cookies and similar tracking technologies to:
- Measure website traffic and page performance
- Understand how visitors navigate and engage with our content
- Remember your preferences across visits
- Improve the relevance of information we show you
You may disable cookies in your browser settings. Disabling cookies will not affect your ability to submit the inquiry form, but some website features may not function as intended.
Our inquiry pages and services may use the following third-party platforms, each with their own privacy policies:
| Platform | Purpose | Privacy Policy |
|---|---|---|
| Google Forms | Inquiry form data collection | policies.google.com/privacy |
| Google Sheets | Response data storage | policies.google.com/privacy |
| Fluent Forms (WordPress) | Inquiry form management | fluentforms.com/privacy-policy |
| WhatsApp Business | Follow-up communication | whatsapp.com/legal/privacy-policy |
| Email Service Provider | Auto-responder emails | Per provider's own policy |
We recommend reviewing the privacy policies of these platforms to understand how they handle your data.
Our corporate wellness inquiry form and services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has submitted personal data through our form, we will delete it promptly. If you believe we may have collected data from a minor, please contact us immediately at hq@physiomobile.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Update the "Effective Date" at the top of this document
- Post the updated policy on our website at www.physiomobile.com/privacy-policy
- Notify active clients via email where the change materially affects how we use their data
Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Privacy team:
Acknowledgement
By submitting the Physiomobile Elite inquiry form, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.