Introduction REFUND Policy

At Physiomobile, we are committed to providing our customers with exceptional products and services. We understand that there may be circumstances in which you might need to request a refund for a purchase. To ensure a transparent and fair process for both our customers and our business, we have established the following refund policy.

 

Scope of the Refund Policy

This refund policy applies to all services offered by Physiomobile. Please note that certain products or services may have specific terms and conditions related to refunds, and they will be outlined in the terms of the individual product or service.

 

Eligibility for Refunds

Refunds are typically considered under the following circumstances:

  1. Billing Errors: In cases of billing errors, overcharges, or duplicate charges, a refund will be issued for the excess amount.
  2. Death of the Patient: In the unfortunate event of the patient’s demise, a full refund will be processed.
  3. Total Package Value: In the event of a refund, the total package value will be calculated as a single session. This implies that the entire package cost will be considered for a refund, regardless of the number of sessions attended.
 

Refund Process

To request a refund, please follow these steps:

    1. Contact Customer Support: Get in touch with our customer support team via https://wa.me/60132079642, and provide details about the issue, including your order number and any relevant information.
    2. Assessment: We will review your request and assess its eligibility based on our refund policy.
    3. Notification: You will be notified of the status of your refund request within 7 business days.
    4. Refund Issuance: If your request is approved, we will initiate the refund process. The refund will be processed via the original payment method used for the purchase.

 

Contact Information

If you have any questions or need further clarification about our refund policy, please contact our customer support team at https://wa.me/60132079642.

 

Policy Updates

We may update our refund policy from time to time to reflect changes in our products, services, or legal requirements. Any updates will be posted on our website, and we encourage you to review the policy periodically.

Thank you for choosing Physiomobile. We value your trust and are dedicated to providing you with a positive customer experience.