Term of Use
Last Updated: 09 March 2026
Welcome to Physiomobile, a digital healthcare platform operated by PMMY Group Sdn. Bhd. (“Physiomobile”, “we”, “our”, or “us”).
This Privacy Policy and Terms of Use govern your access to and use of the Physiomobile digital ecosystem, including:
• Physiomobile Customer App
• Physiomobile Therapist App
• Physiomobile Support App
• Physiomobile website
• Related digital services and platforms
(collectively referred to as the “Services”).
By accessing or using our Services, you agree to the terms outlined in this policy. If you do not agree, please discontinue the use of our Services.
1. Acceptance of Terms
By using Physiomobile Services, you confirm that you have read, understood, and agreed to this Privacy Policy and Terms of Use.
Physiomobile reserves the right to update or modify this policy at any time. Updates will be reflected on this page with the revised date.
Continued use of the Services after updates constitutes acceptance of the updated policy.
2. Eligibility
To use our Services, you must:
• Be at least 18 years old, or
• Use the Services with consent from a parent or legal guardian
You agree that all information provided is accurate, complete, and up to date.
3. Description of Services
Physiomobile provides physiotherapy and rehabilitation services through:
• Home physiotherapy (Housecall Physiotherapy)
• Treatment at partner medical facilities
• Corporate wellness programs
• Tele-support and customer assistance services
• Appointment booking through mobile applications
Our digital platform enables patients, physiotherapists, and support teams to coordinate treatment sessions and manage healthcare services efficiently.
Information provided within the platform is for support and informational purposes only and does not replace medical diagnosis by a licensed medical practitioner.
4. Medical Disclaimer
Physiomobile services are designed to support rehabilitation, wellness, and mobility improvement.
However:
• We do not provide emergency medical services
• We do not prescribe medication
• We do not perform surgery
If you experience severe injury, medical emergency, or acute health conditions, please seek immediate treatment from a licensed medical professional or emergency medical service.
5. Corporate Programs & Educational Sessions
Physiomobile may conduct:
• Corporate physiotherapy programs
• Ergonomic talks
• Health workshops
• Exercise demonstrations
All content shared during such programs is educational in nature and should not be considered medical advice.
Participants should consult healthcare professionals before starting any exercise or rehabilitation program.
6. Information We Collect
To provide our services effectively, Physiomobile may collect the following information.
Personal Information
• Full name
• Phone number
• Email address
• Identification details (when required)
• Address for housecall services
Health Information
• Basic medical history
• Injury or condition information
• Treatment notes and physiotherapy records
This information is required to deliver safe and appropriate physiotherapy care.
App Usage Data
When using our mobile applications, we may collect:
• Device type
• Operating system version
• App usage activity
• Crash logs and diagnostics
This data helps us improve application performance and reliability.
Location Data
Location access may be used to:
• Match therapists with nearby patients
• Calculate travel distance for housecall sessions
• Improve service efficiency
Users may disable location permissions in device settings.
However, doing so may affect certain features of the service.
7. How We Use Your Information
We use collected information for the following purposes:
• Managing physiotherapy appointments
• Delivering treatment services
• Matching patients with physiotherapists
• Processing payments and invoices
• Customer support communication
• Improving application functionality
• Sending appointment reminders and updates
• Providing promotional offers (with consent)
8. Data Sharing
Physiomobile does not sell personal data.
Your information may only be shared with:
Physiotherapists
Licensed therapists may access relevant patient information necessary for treatment.
Payment Processors
Secure third-party payment providers may process payment transactions.
Service Partners
In certain collaborations (corporate programs or medical partners), limited information may be shared for operational purposes.
Legal Authorities
When required by law, regulatory bodies, or government agencies.
9. Data Security
Physiomobile implements reasonable technical and organisational measures to protect user data, including:
• Secure server infrastructure
• Access control systems
• Encrypted data transmission
• Restricted internal data access
However, no digital system can guarantee 100% security. Users are encouraged to protect their login credentials.
10. Data Retention
We retain personal data only for as long as necessary to:
• Provide healthcare services
• Maintain treatment records
• Comply with legal and regulatory obligations
Data may be retained for medical record documentation and compliance purposes.
11. User Rights (PDPA 2010)
Under the Personal Data Protection Act (PDPA) 2010, you have the right to:
• Access your personal data
• Request corrections
• Withdraw consent for data processing
• Request deletion of personal data (subject to legal obligations)
Requests may be submitted through our support channels.
12. Account Deletion
Users may request account deletion by contacting our support team.
Upon verification, we will process the request in accordance with applicable regulations and internal policies.
Some records may be retained where legally required (for example medical documentation).
13. Booking and Payment
Appointments must be booked through:
• Physiomobile mobile applications
• Official website
• Customer service channels
All fees are stated in Malaysian Ringgit (MYR).
Payment is required prior to service unless otherwise agreed.
Physiomobile reserves the right to update pricing without prior notice.
14. Cancellation and Refund Policy
Appointments must be cancelled at least 24 hours before the scheduled session.
Late cancellations or no-shows may result in:
• Session forfeiture
• Deduction from package credits
Approved refunds may require up to 14 business days for processing.
15. Packages, Loyalty Points & Referral Programs
Physiomobile may offer:
• Treatment packages
• Loyalty points (PMPoints)
• Referral reward programs
These programs are subject to specific promotional terms and may be updated periodically.
Expired credits or points are non-transferable and non-refundable.
16. Housecall Physiotherapy Services
Housecall services may include additional travel charges depending on distance.
Clients must provide a safe and appropriate environment for treatment sessions.
Physiomobile reserves the right to cancel sessions if conditions are unsafe.
17. Intellectual Property
All content within Physiomobile platforms including:
• Logos
• Designs
• Text
• Software
• Images
are the intellectual property of PMMY Group Sdn. Bhd.
Unauthorized reproduction or distribution is strictly prohibited.
18. Limitation of Liability
To the fullest extent permitted by law, Physiomobile shall not be liable for:
• Indirect damages
• Service interruptions
• Technical errors
• User misuse of services
Users acknowledge that healthcare outcomes may vary between individuals.
19. Changes to This Policy
Physiomobile reserves the right to update this Privacy Policy periodically.
Users are encouraged to review this page regularly.
20. Contact Information
For questions regarding this Privacy Policy or data protection matters, please contact:
Physiomobile (PMMY Group Sdn. Bhd.)
Email: admin.hq@physiomobile.com
Customer Support: Available via Physiomobile Support App
